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Why SoftwareONE?

Join the EMEA Operations team today!

Support the growth and the transition of the Microsoft Business in the EMEA region with special knowledge about:

    • Licensing in all offered MS programs
    • Change Management
    • EA /O365 / Azure processing and Transitions
    • Modern Platform / CSP

Today SoftwareONE is a global leader in software and cloud portfolio management and is modernizing the way organizations budget and optimize their global IT spend from on-premises to the cloud.
Our 5,000 technology experts located across 80+ countries work on over a 1,000 Technology Projects globally. We provide customers with the right advice on their Technology Roadmap towards the cloud or optimizing the Business-outcome of a cloud-based landscape. With our PyraCloud platform, applying machine learning, delivering the visibility, insight, automation and control customers demand to maximize their software investments.
In tandem, our Software Lifecycle Management (SLM) services provide the methodology and framework to optimize the underlying IT infrastructure, accelerate cloud adoption and minimize compliance risk.
With our dynamic leadership and driven business strategy SoftwareONE is one of the fastest growing technology solution providers in the world with elite partnerships with Microsoft, AWS, Adobe, IBM, VMware, Oracle, Citrix, Red Hat, Trend Micro and many more.

The role

  • Responsible for completion of all complex Microsoft Enterprise Agreement contracts              
  • Resolve customer inquiries and escalations and support multiple internal departments in regard to Microsoft programs   
  • Communicate in a timely and effective manner based on established SLA’s        
  • Understanding the internal structure of the EOC processing teams and the MS Program Managers
  • Coordinate with all relevant parties – Sales, Finance, Microsoft, etc. - to resolve order issues, ensure all possible revenue is booked each month and deals are closed
  • Effectively communicate Microsoft program updates to impacted teams within the sales organization
  • Facilitate or assist with the training and development for GSDC Team Members and new Sales Team Members
  • Manage relationships with the Microsoft Operations Team

What we need to see from you

  • High level of proficiency with internal tools and Microsoft tools (i.e. exploreMS, POET, Partner Quote, EA/MPSA Cockpit, VLPC) 
  • Experience in the MS Volume Licensing business, Cloud Licensing and Processing
  • Proficiency with Microsoft Office Suite and ERP Systems (NAV and CRM)
  • Knoweldge of processes in LSPs and MS ROCs
  • Experienced with audits
  • Fluent in English, any additional language skills are highly welcome
  • Excellent communication and organizational skills
  • Ability to manage time effectively, set priorities and meet deadlines
  • Solid problem solving, consultative and research skills
  • Strong analytical and detail-oriented aptitude, a high degree of accuracy is required
  • A personable and professional demeanor, and ability to excel in a team environment
  • Self-motivated and ability to take initiative

What you should really know about us.

Strip away everything. Strip away our brand, strip away our buildings, strip away our offices. What are we left with? Our people. This is what makes SoftwareONE successful.
Passionate people who live and breathe our values every day, who delight our customers, every day, and who go above and beyond, every day. Our culture is unique, and I believe that having the right people, and empowering them to succeed, is the absolute key to our success.
Patrick Winter, Founder.

What we expect from our employees

Success at SoftwareONE is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareONE employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble, have a very high degree of Integrity and are simply not interested in politics.
Our leaders operate with a high levels of Discipline but are able to work at Speed manage change in a global economy.


“SoftwareONE is an equal opportunity employer. With employee satisfaction as one of our core values, we are passionate about diversity and are committed to creating an inclusive environment for all of our employees. We want every employee to have the greatest experience of their career.”





Job Function

Global Service Delivery Centre Operations
Global Service Delivery Centre Operations, Englisch, Controlling, Controller, Oracle, Strategie, adobe, Management, Manager, OFFICEmitte.de, Empfehlungsbund